1. Scope
Standard catalogue products (carbon plates, the sample kit and drone parts) and parts cut to your drawing are ordered online through the Site, for delivery addresses in Türkiye and abroad. Custom profiles and composite structures woven to a drawing are manufactured upon quotation (Section 6).
2. Ordering Steps
An order is placed in the following steps; payment is made after the order has been approved.
- 1. Items are added to the cart on a product page or on the CNC cutting page; for a cutting item a DXF file is uploaded and the price is calculated from the file.
- 2. Quantities are checked in the cart and the order page is opened with the “Siparişe geç” (“Proceed to checkout”) button.
- 3. On the order page the customer type (individual or corporate), name, email address, telephone number, delivery country and address, billing details and any order note are entered. For corporate invoices the company name is required, and for corporate buyers in Türkiye also the tax identification number and tax office; for corporate buyers outside Türkiye the VAT / tax ID is optional; for individual invoices the Turkish identity number is optional. The items, VAT, shipping charge and total price including all taxes are shown in the order summary on the same page.
- 4. The confirmation boxes are ticked and the order is submitted with the “Siparişi gönder” (“Submit order”) button; submitting the order does not initiate a payment.
- 5. Receipt of the order is confirmed by email with the order number, the order summary and the Pre-Information Form completed for your order.
- 6. The order is checked for product suitability, file, stock and export control. Once it is approved, the proforma invoice with the payment link is emailed; if the order is not accepted, you are notified with the reason.
- 7. After payment the order is prepared, and the carrier and the tracking number are emailed when it is handed over to the carrier.
The price shown for cutting items is an estimate and becomes final after the file check; for orders abroad the shipping cost and carrier are set through our contracted freight agency. In these cases the new amount is emailed to you, and payment details are sent only after you have expressly accepted it by replying to that email (Pre-Information Form, Art. 3.4).
3. Checking and Correcting Your Details
All details on the order page and the order summary are visible on the same page before the order is submitted; incorrect or missing information is corrected there and reflected in the order summary. An error noticed after the order has been submitted is reported to [email protected] before payment, and an address or contact error at the latest before the consignment is handed over to the carrier.
4. Confirmation and Payment
Before the order is submitted, the boxes confirming acceptance of the Pre-Information Form and the Distance Sales Agreement and that the privacy notice on personal data has been read are ticked; if the order contains parts cut to your drawing, you also accept by a separate box that there is no right of withdrawal for them. The boxes are not pre-ticked; the documents open from the links next to them, and the Pre-Information Form is shown completed with the items and prices in your cart.
The obligation to pay is stated clearly, before payment, in the email carrying the payment link after the order has been approved and on PayTR's payment page; the Pre-Information Form completed for your order is attached to that email. Card details are entered on PayTR's secure payment page and are not seen or stored by us.
The contract is concluded, after the order has been approved, when the payment is approved by the payment institution. If a card payment is not approved, the contract is not concluded and no amount is charged to your card; payment may be retried within the validity period of the link. An order not paid within seven days of the order date lapses automatically.
5. Order Emails and Storage of the Contract
Emails relating to your order contain transaction information only: the order received email (order summary and completed Pre-Information Form), the order approval with the proforma invoice and the payment link (or the reason for not accepting the order), the invoice (e-Invoice or e-Archive invoice) and the shipping notice.
The Pre-Information Form and the Distance Sales Agreement, completed for your order, are sent in full by email before the product is delivered at the latest; that copy constitutes a durable medium and may be kept without time limit. We retain the contract text and the confirmation records for ten years; the general text of the contract remains permanently accessible on the Site.
6. Custom Manufacturing
For profiles and composite structures woven to a drawing, the request form on the Custom Manufacturing page is used; a STEP, STP, DXF or PDF file (up to 10 MB) can be attached, and a non-disclosure agreement (NDA) can be requested before the quotation. The quotation states the product characteristics, price, payment and delivery terms and the delivery period and is sent by email. The contract is concluded when the quotation is accepted in writing and the price is paid.
7. Withdrawal, Returns and Complaints
The right of withdrawal, order cancellation and returns are explained in the Cancellation and Refund Policy, and the delivery conditions in the Delivery Terms. Complaints and requests may be sent to [email protected] or made by telephone on +90 (212) 639 47 49 and are assessed and answered in accordance with Law No. 6502 and the related legislation; applications to the Consumer Arbitration Committee and the Consumer Court are described in Article 8 of the Pre-Information Form.
8. Language
The agreement is concluded in Turkish. Translations of the documents into other languages are provided for information only; the Turkish text prevails in interpretation and application.
