1. Scope
The request form on the Site is used for standard catalogue products (carbon plates and drone parts), parts cut to your drawing and custom profiles and composite structures woven to a drawing; sales are made to delivery addresses in Türkiye and abroad. The Site has no cart and no payment step, and no payment is taken on the Site. Products without a price published on the product page, cutting items and custom manufacturing are sold upon quotation (Section 6).
2. Request and Ordering Steps
Requests and orders follow the steps below; payment is made after the proforma invoice has been approved.
- 1. The request form opens from the order request button on the plate product page and from the quotation request button on other pages.
- 2. Name, email address and delivery country are entered in the form; telephone number, company name, quantity, note and a single file (up to 10 MB; DXF, DWG, STEP, STP, IGES, IGS, STL or PDF) are optional. When the form is opened from the CNC cutting calculator or the Part Check tool, the measurements of the drawing are added to the request. The delivery address and billing details are not requested in the form.
- 3. The request is sent with the form's send button. A request is not an order; it does not bind you and does not initiate a payment.
- 4. Receipt of the request is confirmed by email with the request number. For products with a price published on the product page, the Pre-Information Form and the Distance Sales Agreement completed for your request are attached to that email.
- 5. The request is checked for product suitability, file, stock and export control. Once it is accepted, your delivery and billing details are requested by email and the proforma invoice is sent; the payment method (PayTR card payment link or bank account for a transfer) is stated on the proforma. If the request is not accepted, you are notified with the reason.
- 6. The contract is concluded when you approve the proforma invoice and pay the price by the method stated on it. After payment the order is prepared, and the carrier and the tracking number are emailed when it is handed over to the carrier.
For products without a price published on the product page and for parts cut to your drawing the price is stated in the quotation; for orders abroad the shipping cost and carrier are set through our contracted freight agency. Once the shipping charge is set or a discount is applied, the new amount is emailed to you, and payment details are sent only after you have expressly accepted it by replying to that email (Pre-Information Form, Art. 3.4).
3. Checking and Correcting Your Details
The details in the request form are visible and can be corrected in the same form before it is sent. An error noticed after the request has been sent and an error on the proforma invoice are reported to [email protected] before payment, and an address or contact error at the latest before the consignment is handed over to the carrier; the corrected proforma invoice is sent again.
4. Confirmation and Payment
The Site has no confirmation boxes. The Pre-Information Form and the Distance Sales Agreement, completed for your request, are sent by email before the contract is concluded; the privacy notice on personal data can be opened from the link in the request form. If the order contains parts cut to your drawing, the proforma invoice states that there is no right of withdrawal for them and you accept this by approving the proforma.
The obligation to pay is stated clearly, before payment, in the email carrying the proforma invoice and the payment details and on PayTR's payment page; the Pre-Information Form completed for your order is attached to that email. Card details are entered on PayTR's secure payment page and are not seen or stored by us.
The contract is concluded when you approve the proforma invoice and pay the price; for a card payment the approval of the payment by the payment institution, and for a bank transfer the crediting of the price to our account, is decisive. If a card payment is not approved, the contract is not concluded and no amount is charged to your card; payment may be retried within the validity period of the link. The offer on the proforma is valid for seven days from the proforma invoice date; a request not paid within that period lapses automatically.
5. Order Emails and Storage of the Contract
Emails relating to your request and order contain transaction information only: the email confirming receipt of the request (request number; for products with a price published on the product page, the completed Pre-Information Form and Distance Sales Agreement), the order approval with the proforma invoice and the payment details (or the reason for not accepting the request), the invoice (e-Invoice or e-Archive invoice) and the shipping notice.
The Pre-Information Form and the Distance Sales Agreement, completed for your request, are sent in full by email before the contract is concluded; that copy constitutes a durable medium and may be kept without time limit. We retain the contract text and the confirmation records for ten years; the general text of the contract remains permanently accessible on the Site.
6. Custom Manufacturing
For profiles and composite structures woven to a drawing, the request form on the Custom Manufacturing page is used; a single file of the types listed above (up to 10 MB) can be attached, and a non-disclosure agreement (NDA) can be requested by email before the quotation. The quotation states the product characteristics, price, payment and delivery terms and the delivery period and is sent by email. The contract is concluded when the quotation is accepted in writing and the price is paid.
7. Withdrawal, Returns and Complaints
The right of withdrawal, order cancellation and returns are explained in the Cancellation and Refund Policy, and the delivery conditions in the Delivery Terms. Complaints and requests may be sent to [email protected] or made by telephone on +90 (212) 639 47 49 and are assessed and answered in accordance with Law No. 6502 and the related legislation; applications to the Consumer Arbitration Committee and the Consumer Court are described in Article 8 of the Pre-Information Form.
8. Language
The agreement is concluded in Turkish. Translations of the documents into other languages are provided for information only; the Turkish text prevails in interpretation and application.