1. Seller
3Dwovens Kompozit Limited Şirketi, Yenibosna Merkez Mah. Yalçın Koreş Cad. Kor Sok. No:9, Bahçelievler / İstanbul / Türkiye. Phone: +90 (212) 639 47 49, email: [email protected].
MERSİS No: 0001164856100001. The other registry details are set out in Article 1 of the Distance Sales Agreement.
2. Essential Characteristics of the Product
2.1. The standard Products sold on the Site are 3D woven structural carbon plates measuring 500 × 250 × 6.5 mm (grade Tg140), the sample kit and drone arm sets made from the plate. Current technical properties are published on the product pages.
2.2. Cutting Items are parts CNC-cut from this plate according to the DXF drawing uploaded by the BUYER to the Site. The item price consists of the number of full plates used and the cutting charge; the number of plates, material grade, quantity and file name are shown in the Order Summary. Plate offcuts are shipped with the order unless the BUYER chooses otherwise on the order page; a BUYER who chooses not to receive them waives any claim to them without consideration, and the item price does not change.
3. Price and Additional Costs
3.1. Prices on the product pages are shown in Turkish lira including all taxes; the amount excluding VAT may be stated in addition. For orders delivered within Türkiye the price is set and paid in Turkish lira only. For delivery addresses outside Türkiye, export prices in US dollars or euros, without VAT, apply. No automatic discount is applied on the Site; a discount is applied only by the SELLER's written decision in response to a quotation request or an order email.
3.2. For catalogue Products the binding price is the price published on the product page and shown in the Order Summary; calculator output is for information only. For Cutting Items the price in the Order Summary is an estimate and becomes final after the SELLER's file check.
3.3. No shipping charge is collected for deliveries within Türkiye; it is borne by the SELLER. For deliveries abroad the carrier and the shipping charge are determined for each order through a freight agency contracted by the SELLER and are not known when the order is placed. No VAT is applied to deliveries abroad; customs duties, charges and import costs are borne by the BUYER unless otherwise agreed in writing.
3.4. If the final price differs from the estimate, if the SELLER applies a discount, or once the shipping charge for delivery abroad has been determined, the SELLER notifies the BUYER by email, before payment is requested, of the new price per item with the reason (for delivery abroad, together with the carrier, the delivery terms and the total price including shipping). The Payment Link is sent only after the BUYER has expressly accepted the new price by replying to that email; the new price binds the BUYER only upon that acceptance. Silence of the BUYER does not constitute acceptance. If the BUYER does not accept within seven days of the notice, the order lapses without any charge. No additional cost not shown in the Order Summary or in a notice accepted by the BUYER is claimed from the BUYER.
3.5. Order details:
- Order Items: completed for each order
- Subtotal (excluding VAT): completed for each order
- VAT: completed for each order
- Shipping Charge: completed for each order
- Total Price Including Taxes: completed for each order
- Currency: completed for each order
- Payment Method: completed for each order
- Delivery Country: completed for each order
- Delivery Address: completed for each order
- Items Excluded from the Right of Withdrawal: completed for each order
4. Payment, Delivery and Performance
4.1. Submitting the order does not initiate a payment. Receipt of the order is confirmed to the BUYER by email together with the order summary and this form completed for the order. The SELLER reviews the order for product suitability, file, stock and export control; if it accepts the order it sends the Order Approval with the proforma invoice and the payment details, and if not, the reason, to the BUYER by email. The agreement is concluded when the price is paid after the Order Approval. The ordering steps are described in the Transaction Guide.
4.2. Payment is made by credit or debit card on the secure payment page of PayTR, a payment institution licensed under Law No. 6493, through the payment link sent with the Order Approval email and valid for three days; card details are not seen or stored by the SELLER. A BUYER who does not wish to pay by card may also pay by bank transfer to the SELLER's bank account stated on the proforma invoice, quoting the order or proforma number in the description field.
4.3. An order not paid within seven days of the order date lapses automatically; where a payment link sent within that period expires later, the order lapses when the link expires. Where the price is submitted for the BUYER's acceptance under Article 3.4, the payment period is not less than seven days from the BUYER's acceptance. An expired payment link may be renewed at the BUYER's request as long as the order has not lapsed. No amount is claimed from the BUYER for a lapsed order.
4.4. Deliveries within Türkiye are made through Yurtiçi Kargo. For delivery abroad the carrier and delivery terms are notified under Article 3.4; the SELLER may request an end-user and end-use declaration before the Order Approval and makes no sales to countries, persons or entities subject to sanctions or embargoes. Products sold from stock are handed over to the carrier within the period stated on the product page, counted from the payment being approved; the preparation period for Cutting Items and Products made to order is notified in the Order Approval. In consumer sales the delivery period may not in any event exceed thirty days from the order reaching the SELLER.
4.5. Complaints and requests may be sent to [email protected] or made by telephone on +90 (212) 639 47 49; complaints are assessed and answered in accordance with Law No. 6502 and the related legislation.
5. Right of Withdrawal
5.1. A BUYER acting as a consumer may withdraw from the agreement within fourteen days from the date on which the Product is delivered to it or to the person shown at its address, without giving any reason and without paying any penalty. For deliveries in several parts, the period begins on the day the last part is received. The right of withdrawal may be exercised for all or some of the Products other than the items listed in Article 6.
5.2. Notice of withdrawal is given before the period expires, by email to [email protected] or in writing to Yenibosna Merkez Mah. Yalçın Koreş Cad. Kor Sok. No:9, Bahçelievler / İstanbul / Türkiye. It is sufficient that the notice states the BUYER's name, the order number, the order date and the intention to withdraw; no particular form is required. Receipt of the notice is confirmed to the BUYER by email without delay. The burden of proving that the right was exercised in time lies with the BUYER.
5.3. The BUYER returns the Product within fourteen days of the notice of withdrawal, with its invoice and any standard accessories, packed so that it is not damaged in transit. The costs of return are borne by the SELLER. Carrier designated for returns from delivery addresses in Türkiye: Yurtiçi Kargo. Upon the notice of withdrawal the SELLER notifies a return consignment code; if the carrier has no branch at the BUYER's location, the Product is collected without any additional cost to the BUYER. For returns from delivery addresses outside Türkiye no carrier is designated in advance; the carrier is notified to the BUYER by email by the SELLER upon the notice of withdrawal, and no return costs are claimed from the BUYER for these returns either.
5.4. The SELLER refunds all payments collected, including delivery costs, within fourteen days from the date the Product is handed over to the carrier designated for returns, in a single instalment, in a manner consistent with the payment instrument used by the BUYER and free of charge. If the BUYER uses another carrier, the period begins on the date the Product reaches the SELLER; if the BUYER withdraws before delivery, on the date the notice of withdrawal reaches the SELLER.
5.5. Where the Product loses value through use beyond its ordinary operation, technical characteristics and instructions for use, the SELLER's right to compensation is reserved.
6. Cases Where the Right of Withdrawal Does Not Apply
6.1. There is no right of withdrawal for goods prepared in line with the BUYER's requests or personal needs (Regulation on Distance Contracts, Art. 15(1)(b)). This covers:
- plates and parts cut, drilled or machined to the BUYER's drawing or design, including Cutting Items ordered through the Site by uploading a DXF file,
- profiles, composite structures and other Products manufactured upon Quotation to the BUYER's technical specification, drawing, dimensions, tolerances or surface treatment.
6.2. For an order containing Cutting Items, the BUYER accepts this before submitting the order by a separate confirmation box that is not pre-ticked; the right of withdrawal for the other Products in the same order is reserved. The right of withdrawal applies to plates sold from stock, the sample kit and the arm sets; for plates cut, drilled or otherwise machined after delivery, the BUYER is liable for any loss in value resulting from such processing.
7. Defects and Warranty
The Products are delivered in conformity with the characteristics stated on the product page and in the Order Summary. Where goods are defective, the provisions of Law No. 6502 on defective goods apply and the BUYER's statutory remedies are reserved. Composite plates and profiles are not within the product groups for which a warranty certificate is compulsory.
8. Disputes and Avenues of Application
A BUYER acting as a consumer may apply, for disputes up to the monetary limit of TRY 186,000 applicable for 2026 (Official Gazette 23.12.2025/33116), to the Consumer Arbitration Committee at the place of purchase or of its residence, and for disputes above that limit to the Consumer Court. Under Article 73/A of Law No. 6502, recourse to a mediator before filing an action before a consumer court is a procedural precondition. The monetary limit is updated each year; the limit in force on the date of application applies.
9. Confirmation
9.1. By ticking the confirmation box on the order page, which is not pre-ticked, the BUYER confirms that it has obtained and understood the information in this form. The form opens from the link next to that box, completed with the items in the cart, the prices, the delivery details and the items without a right of withdrawal.
9.2. The email containing the Order Approval and the payment link shows again, together and separately, the essential characteristics of the Products, the total price including all taxes, the conditions, period and procedure of the right of withdrawal and the carrier designated for returns, and the items without a right of withdrawal; it states clearly that the payment creates an obligation to pay, and this form, completed for the order, is attached to it.
9.3. This form and the Distance Sales Agreement, completed with the order data, are sent to the BUYER's email address before the Product is delivered at the latest; the BUYER may keep that copy without time limit. The SELLER retains the text of the agreement and the confirmation records for ten years.