1. Seller Information
Seller: 3Dwovens Kompozit Limited Şirketi (MERSİS No: 0001164856100001), Yenibosna Merkez Mah. Yalçın Koreş Cad. Kor Sok. No:9, Bahçelievler / İstanbul / Türkiye. Phone: +90 (212) 639 47 49, email: [email protected]. The seller's full identification details are set out in Article 1 of the Distance Sales Agreement.
2. Essential Characteristics of the Product
2.1. The standard Product sold from stock is a carbon fibre reinforced composite plate measuring 500 × 250 × 6.5 mm and weighing approximately 1.26 kg. Current technical properties, material structure and fields of use are published on the product page of the Site.
2.2. Custom Products are profiles and composite structures manufactured to the technical specification, drawings and dimensions supplied by the BUYER, together with plates and frame parts cut to the BUYER's design. The characteristics of such Products are defined in the quotation sent to the BUYER and in the Order Confirmation.
2.3. Owing to the nature of composite materials, differences in surface texture, colour tone and dimensions may occur within the tolerance range stated in the technical specification; such differences are not deemed defects.
2.4. Product images are for promotional purposes. The binding description is the technical definition stated in the Order Confirmation.
3. Price and Additional Costs
3.1. Prices published on the Site are in Turkish lira and exclude value added tax. The list price of the stock Product is TRY 30,000 + VAT per unit; quantity-based discounts may apply.
3.2. The total price including all taxes, any shipping charge and other additional costs are stated separately and clearly in the Order Confirmation before the order becomes final. No additional cost not stated in the Order Confirmation is charged to the BUYER.
3.3. The output of the calculator on the Site is for information only and does not constitute a binding offer.
3.4. For deliveries outside Türkiye, customs duties, charges and import costs are borne by the BUYER unless the Order Confirmation provides otherwise.
4. Payment, Delivery and Performance
4.1. An order begins with the completion and submission of the Order Form on the Site. As a rule the SELLER sends the Order Confirmation and payment details within one business day. The agreement is concluded upon payment of the amount stated in the Order Confirmation.
4.2. Payment may be made by debit or credit card or by bank transfer. Card details are not seen or stored by the SELLER; the transaction is carried out through the infrastructure of a licensed payment institution.
4.3. The delivery method, delivery charge and delivery period are determined separately for each order and notified in the Order Confirmation. Stock Products are dispatched once payment has been credited to the SELLER's accounts.
4.4. In consumer sales the delivery period may not in any event exceed thirty days.
4.5. The agreement is of indefinite term and ends upon performance of the Parties' obligations. An order creates no subscription or recurring obligation for the BUYER.
4.6. Complaints and requests may be sent to [email protected] or made by telephone on +90 (212) 639 47 49. Applications are answered within five business days at the latest.
5. Right of Withdrawal
5.1. A BUYER acting as a consumer may withdraw from the agreement within fourteen days from the date on which the Product is delivered to it or to the person shown at its address, without giving any reason and without paying any penalty.
5.2. Notice of withdrawal is sent before expiry of the period by electronic mail to [email protected] or in writing to Yenibosna Merkez Mah. Yalçın Koreş Cad. Kor Sok. No:9, Bahçelievler / İstanbul / Türkiye. The notice shall clearly state the BUYER's name, the order date and the intention to withdraw.
5.3. The SELLER refunds all payments collected, including delivery costs, within fourteen days from the date the notice of withdrawal reaches it, in a manner consistent with the payment instrument used by the BUYER and free of charge.
5.4. The BUYER returns the Product within fourteen days from the date on which it sent the notice of withdrawal.
5.5. The costs of returning the Product are borne by the SELLER. The return is made with the carrier notified to the BUYER by the SELLER upon receipt of the withdrawal notice, without any charge to the BUYER. If the notified carrier has no branch at the BUYER's location, the SELLER arranges for the Product to be returned without additional cost.
5.6. Where the Product loses value through use going beyond its instructions for use and technical characteristics, the SELLER's right to compensation is reserved.
5.7. If this pre-information is not provided, the withdrawal period is extended by one year. The burden of proving that the information was duly provided lies with the SELLER.
6. Cases Where the Right of Withdrawal Does Not Apply
6.1. There is no right of withdrawal for goods prepared in line with the BUYER's requests or personal needs. Within the SELLER's product range this covers:
- custom-manufactured profiles and composite structures produced to the BUYER's technical specification, drawing or dimensions,
- plates and frame parts subjected to design-specific cutting, drilling or machining,
- all Products manufactured specifically for the BUYER upon quotation.
6.2. Stock plates that have been cut, drilled or otherwise machined after delivery cannot be returned.
6.3. In addition, under the Regulation, the right of withdrawal cannot be exercised for: goods whose price depends on fluctuations in financial markets; perishable goods; hygienic products whose protective elements have been opened; goods that become inseparably mixed with other products after delivery; books and digital content whose protective elements have been opened; periodicals; accommodation and transport services to be provided on a specific date; services performed instantaneously in electronic form; services whose performance has begun with the BUYER's consent; vehicles subject to compulsory registration and unmanned aerial vehicles subject to compulsory registration; goods sold by live auction; and goods installed by the SELLER.
7. Warranty and After-Sales Service
7.1. Products are delivered in accordance with the characteristics stated in the Order Confirmation and the technical specification. Where goods are defective, the provisions of the Law on defective goods apply and the BUYER's statutory remedies are reserved.
7.2. Composite plates and profiles are not within the product groups for which a warranty certificate is compulsory under applicable legislation. The SELLER is nevertheless liable under the Law for defects arising from material or manufacture.
7.3. Assessing the suitability of the Product for the intended use and its resistance to the conditions of application is the responsibility of the BUYER. The SELLER provides technical support on material selection and application; such support does not constitute a binding performance undertaking.
7.4. Technical support and after-sales requests may be sent to [email protected].
8. Contact Details for Notice of Withdrawal
Notices of withdrawal and return requests are to be sent by email to [email protected] or in writing to Yenibosna Merkez Mah. Yalçın Koreş Cad. Kor Sok. No:9, Bahçelievler / İstanbul / Türkiye. It is sufficient that the notice is sent in writing or on a durable medium within the period; the use of a particular form is not required.
9. Disputes and Avenues of Application
9.1. A BUYER acting as a consumer may bring claims up to the monetary limit of TRY 186,000 applicable for 2026 before the Consumer Arbitration Committee at the place of purchase or of its residence.
9.2. Disputes exceeding that monetary limit fall within the competence of the Consumer Courts. Pursuant to Article 73/A of Law No. 6502, recourse to a mediator before filing an action before a consumer court is a procedural precondition.
9.3. The monetary limit is updated each year by the revaluation rate; the limit in force on the date of application applies.
9.4. Current information on the competent bodies is published on the website of the Ministry of Trade.
10. Confirmation
10.1. By ticking the consent box on the order form, the BUYER declares that it has read and understood the seller information, the essential characteristics of the Product, the total price including all taxes, the payment and delivery terms, the delivery period, the conditions, period and procedure for exercising the right of withdrawal, the cases in which the right of withdrawal does not apply, and the dispute resolution bodies available to it, as set out in this Pre-Information Form.
10.2. This form is an integral part of the Distance Sales Agreement and is sent to the BUYER on a durable medium.
10.3. Confirmation of the pre-information takes place before payment of the amount stated in the Order Confirmation.