1. Delivery Region and Charge
Deliveries are made throughout Türkiye and abroad. Deliveries within Türkiye are made through Yurtiçi Kargo; the shipping charge is borne by the seller and shown as free in the order summary. Terms for deliveries abroad are set out in Section 5.
No sales or deliveries are made to countries, persons or entities subject to sanctions or embargoes. For orders that may be subject to export control, dispatch depends on obtaining an end-user and end-use declaration and completing the required permits.
2. Delivery Period and Notification
Products sold from stock are handed over to the carrier within the period stated on the product page, counted from the payment being approved; within Türkiye the carrier's delivery time is estimated at one to three business days. The preparation period for parts cut to your drawing and products made to order is stated in the order approval, and for custom-manufactured products in the quotation; items with different preparation periods are shipped in a single consignment unless you are notified otherwise.
In consumer sales the delivery period does not in any event exceed thirty days from your order reaching us; if it is exceeded you may terminate the contract under the Distance Sales Agreement. You are informed of delays caused by public holidays, weather conditions or the carrier.
When the order is handed over to the carrier, the carrier and the tracking number are notified to you by email; the number may take up to one business day to appear in the carrier's system. The invoice is sent by email; a printout or a dispatch note accompanies the consignment.
3. Receipt and Inspection
The seller is liable for loss of and damage to the product until it is delivered to you. For consignments whose packaging is crushed, torn, pierced or wet, you are advised to have the carrier's representative draw up a damage report before accepting delivery; the absence of such a report does not extinguish your rights as a consumer.
Please check the product for quantity, dimensions and visible characteristics and notify any shortage or damage to [email protected] with photographs. The inspection and notification obligations of business buyers under the Turkish Commercial Code are reserved.
4. Address and Undeliverable Consignments
The buyer is responsible for the accuracy of the delivery address and recipient details. Please send any change of address to [email protected] before the consignment is handed over to the carrier; afterwards a change depends on the carrier's facilities. An order may be delivered to a person present at the address who accepts delivery.
A consignment that cannot be delivered because no one is present at the address is returned to us at the end of the carrier's waiting period; we contact you to arrange redelivery.
5. Deliveries Outside Türkiye
For orders abroad the carrier and the shipping charge are set for each order through our contracted freight agency and are not known when the order is placed. The delivery terms, the carrier, the shipping charge and the total price including shipping are notified to you by email before payment is requested. The payment link is sent after you have expressly accepted by replying to that email; silence does not constitute acceptance, and if acceptance is not given within seven days the order lapses without charge (Pre-Information Form, Art. 3.4). No VAT is applied to deliveries outside Türkiye.
For orders placed as a consumer, the seller is liable for loss and damage until the product is delivered to you at the address you have given; delivery terms such as EXW or FCA are agreed in writing with business buyers only.
Customs duties, charges, import costs and any storage fees are borne by the buyer unless otherwise agreed in writing. Delays arising from customs procedures are not included in the delivery period.