1. Delivery Region
Deliveries are made throughout Türkiye.
Shipments outside Türkiye are assessed on request; the delivery term, carrier and price are stated in the quotation.
Where certain products are subject to export control, delivery is conditional upon obtaining the necessary permits.
2. Delivery Method, Charge and Period
No fixed shipping tariff is published on the Site. The delivery method, delivery charge and delivery period are determined separately for each order according to the dimensions, weight and quantity of the product and the delivery address, and are notified to you in the Order Confirmation.
Products sold from stock are handed over to the carrier within the period stated in the Order Confirmation once payment has been credited to our accounts.
The production and dispatch periods for custom-manufactured products are stated in the quotation sent to you and in the Order Confirmation.
In consumer sales the delivery period does not in any event exceed thirty days from conclusion of the agreement. If delivery is not made within that period you may terminate the agreement; upon termination all payments collected are refunded within fourteen days.
Public holidays, adverse weather conditions and disruptions caused by the carrier may affect the delivery period; you are informed in such cases.
3. Dispatch Notification and Tracking
When your order is handed over to the carrier, the carrier's name and the consignment tracking number are notified by email.
It may take up to one business day for the tracking number to become visible in the carrier's system.
For information about the status of your consignment you may write to [email protected].
4. Receipt and Inspection
Please inspect the packaging when taking delivery of the consignment. For consignments whose packaging is crushed, torn, pierced or wet, please have the carrier's representative draw up a damage report before accepting delivery.
Claims for transport damage may not be assessable for consignments accepted without such a report.
After taking delivery, please check the product for quantity, dimensions and visible characteristics. If you identify any shortage or damage, please notify us at [email protected] with photographs.
The inspection and notification obligations of corporate buyers under the Turkish Commercial Code are reserved.
5. Undelivered Consignments
Consignments that cannot be delivered because no one is present at the delivery address are returned to us at the end of the carrier's waiting period.
In that case we contact you and arrange redelivery. The cost of redelivery may be borne by the buyer where the delay arises from the address or from access conditions; the amount is notified in advance.
This provision does not apply to returns under the right of withdrawal; in the case of withdrawal, return costs are borne by the seller.
6. Deliveries Outside Türkiye
For orders outside Türkiye, the delivery term (such as EXW, FCA or DAP) and the carrier are stated in the quotation sent to you.
Customs duties, charges, import costs and any storage fees are borne by the buyer unless the quotation provides otherwise.
For products subject to export control, dispatch takes place after the necessary permits and end-use declarations have been completed.
Delays arising from customs procedures are not included in the delivery period.
7. Address Details and Responsibility
The buyer is responsible for the accuracy of the delivery address, the recipient's name and the contact details.
Please send requests to change the address to [email protected] before the consignment is handed over to the carrier. For consignments already handed over, a change of address depends on the carrier's facilities and may incur an additional charge.
An order may be delivered to a person present at the address who accepts delivery. We are not liable if a person other than the buyer refuses to accept delivery.
8. Contact
You may submit all questions and requests concerning delivery by email to [email protected] or by telephone on +90 (212) 639 47 49.