1. Parties
This Distance Sales Agreement (the “Agreement”) is concluded electronically between the SELLER and the BUYER identified below, on the terms and conditions set out herein.
1.1. SELLER
- Legal Name: 3Dwovens Kompozit Limited Şirketi
- Address: Yenibosna Merkez Mah. Yalçın Koreş Cad. Kor Sok. No:9, Bahçelievler / İstanbul / Türkiye
- Phone: +90 (212) 639 47 49
- Email: [email protected]
- MERSİS No: 0001164856100001
- Tax Office / Tax No: Yenibosna / 0011648561
- Trade Registry No: 133909-5
1.2. BUYER
- Name / Company: [BUYER NAME / COMPANY]
- Delivery Address: [DELIVERY ADDRESS]
- Billing Address: [BILLING ADDRESS]
- Phone: [PHONE]
- Email: [EMAIL]
1.3. The BUYER's details are those declared by the BUYER in the order form and confirmed in the Order Confirmation. The BUYER is responsible for the accuracy and currency of the declared information. The SELLER is not liable for delays or costs arising from incomplete or incorrect declarations.
1.4. The parties accept that notices under this Agreement shall be sent to the electronic mail addresses stated above. Unless a change of address is notified in writing to the other party, notices served on the last notified address are deemed valid.
2. Definitions
In the application and interpretation of this Agreement, the following terms have the meanings set out below.
- Law: Law No. 6502 on the Protection of Consumers (Tüketicinin Korunması Hakkında Kanun).
- Regulation: Mesafeli Sözleşmeler Yönetmeliği (Regulation on Distance Contracts, Official Gazette 27.11.2014/29188) as amended.
- Ministry: The Ministry of Trade of the Republic of Türkiye.
- Site: The website published by the SELLER at https://3dwovens.com.
- Product: The goods promoted on the Site and specified in the Order Confirmation, forming the subject of the sale.
- Order Form: The electronic form through which the BUYER submits a request for a Product to the SELLER.
- Order Confirmation: The document by which the SELLER notifies the BUYER in writing of the Product specification, quantity, unit price, total price including all taxes, any shipping charge, payment and delivery terms and the delivery period.
- Parties: The SELLER and the BUYER.
- Consumer: A natural or legal person acting for purposes outside any commercial or professional activity.
- Durable Medium: An electronic medium allowing the BUYER to store information addressed to it and to access it unchanged.
3. Subject of the Agreement
3.1. The subject of this Agreement is the sale and delivery of the Product ordered electronically by the BUYER through the Site, whose specifications and price are stated in the Order Confirmation, and the determination of the rights and obligations of the Parties in relation to that transaction.
3.2. The BUYER acknowledges that, before the Agreement was concluded, it obtained through the Pre-Information Form the SELLER's name and contact details, the essential characteristics of the Product, the total price including all taxes, any additional charges, the payment and delivery terms, the delivery period, the conditions, period and procedure for exercising the right of withdrawal, the cases in which the right of withdrawal does not apply, and the dispute resolution bodies available to it.
3.3. The Pre-Information Form forms an integral part of this Agreement. The Cancellation and Refund Policy, the Delivery Terms and the Privacy Policy and KVKK Disclosure Notice published on the Site are likewise annexes to this Agreement.
4. Scope
4.1. Where the BUYER acts as a consumer, the provisions of the Law and the Regulation apply.
4.2. Sales in which the BUYER acts for commercial or professional purposes and requests a corporate invoice fall outside the scope of the Law and the Regulation. Such sales are governed by the Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102; Article 9 on the right of withdrawal does not apply to them.
4.3. In commercial sales the BUYER shall inspect the delivered Product without delay and notify the SELLER in writing of apparent defects within two business days of delivery, and of latent defects that cannot be revealed by inspection within eight days of their discovery. Failing such notice, the Product is deemed accepted.
4.4. Irrespective of scope, the SELLER applies the delivery, defect and communication procedures set out in this Agreement equally to all BUYERS.
5. Product and Price
5.1. The type, quantity, unit price and total price of the Product forming the subject of this Agreement are as follows.
- Product: [PRODUCT]
- Quantity: [QUANTITY]
- Unit Price (excluding VAT): [UNIT PRICE]
- VAT: [VAT]
- Shipping Charge: [SHIPPING CHARGE]
- Total Price Including VAT: [TOTAL INCLUDING VAT]
- Payment Method: [PAYMENT METHOD]
- Delivery Address: [DELIVERY ADDRESS]
- Billing Address: [BILLING ADDRESS]
- Order Date: [ORDER DATE]
5.2. Unless stated otherwise, prices published on the Site are in Turkish lira and exclude value added tax. The total price including all taxes and any shipping charge is stated separately and clearly in the Order Confirmation.
5.3. The calculator and price tables on the Site are for information only and do not constitute a binding offer. The price binding upon the Parties is the price stated in the Order Confirmation.
5.4. The price is paid by the method stated in the Order Confirmation (debit or credit card, or bank transfer). The order is processed once payment has been credited to the SELLER's accounts.
5.5. The invoice is issued to the billing address stated in the Order Confirmation and is delivered to the BUYER with the Product or electronically.
6. Placing an Order and Conclusion of the Agreement
6.1. The Site contains no basket or direct checkout step. The order process begins when the BUYER completes the Order Form on the Site and submits it to the SELLER.
6.2. Submission of the Order Form constitutes a request on the part of the BUYER and an obligation to review on the part of the SELLER. Submission of the Order Form alone does not conclude the Agreement.
6.3. Having reviewed stock and production capacity, the SELLER sends the BUYER an Order Confirmation together with payment details, as a rule within one business day. The Order Confirmation states the Product specification, quantity, total price including all taxes, any shipping charge, the payment method, the delivery method and the delivery period.
6.4. The Agreement is concluded when the BUYER pays the amount stated in the Order Confirmation. By making payment, the BUYER is deemed to have declared that it has read, understood and accepted the Pre-Information Form and this Agreement.
6.5. Unless stated otherwise in the Order Confirmation, if payment is not made within seven days of the date on which the Order Confirmation was sent to the BUYER, the SELLER is entitled to treat the order as void and to update the price.
6.6. Where supply or production of the ordered Product becomes impossible, the SELLER shall notify the BUYER in writing or on a durable medium within three business days of becoming aware of that fact and shall refund all payments collected within fourteen days of that notice at the latest.
6.7. Where a price is shown on the Site at a manifestly incorrect level as a result of an obvious error, the SELLER shall inform the BUYER before issuing the Order Confirmation and the BUYER may withdraw from the order.
7. General Provisions
7.1. The BUYER declares and undertakes that it has read and is aware of the preliminary information concerning the essential characteristics of the Product, the sale price including all taxes, the payment and delivery terms and the delivery period, and that it has given the required confirmation electronically.
7.2. In consumer sales the Product is delivered to the BUYER or to the person shown at the BUYER's address within the period stated in the Order Confirmation and in any event within thirty days.
7.3. Delivery of the Product requires that this Agreement has been concluded and that the price has been credited to the SELLER's accounts. If the price is not paid or is cancelled in bank records, the SELLER is released from its delivery obligation.
7.4. For custom-manufactured Products, the technical specification, drawings and tolerances approved in writing by the BUYER prevail. Differences in dimension, surface and colour falling within the approved tolerance range, and textural differences inherent in composite materials, are not deemed defects.
7.5. Where the Product is defective, the SELLER is liable under the provisions of the Law on defective goods. The BUYER's statutory remedies are reserved.
7.6. In cases of force majeure (natural disaster, epidemic, war, mobilisation, strike, lockout, fire, decisions of public authorities, extraordinary interruptions in the supply of raw materials or energy, suspension of transport infrastructure and similar events beyond the control of the Parties) the SELLER's performance obligation is suspended for as long as the impediment persists. The BUYER is notified without delay. If the impediment exceeds thirty days, either Party may terminate the Agreement, in which case the collected price is refunded within fourteen days.
7.7. The Products may be subject to export control and end-use declaration requirements. The BUYER undertakes not to use or transfer the Product in breach of applicable export control, embargo and sanctions legislation. If the required permits cannot be obtained, the SELLER may terminate the Agreement and shall refund the collected price within fourteen days.
7.8. If the relevant bank or financial institution fails to pay the price of the Product to the SELLER because the BUYER's credit card has been used without authorisation by third parties, the BUYER shall return the delivered Product to the SELLER within three business days; in that case the return costs are borne by the SELLER.
7.9. Intellectual property rights in the texts, images, technical drawings and data published on the Site belong to the SELLER and may not be reproduced or used without the SELLER's written consent.
8. Delivery
8.1. The delivery method, delivery charge and delivery period are determined separately for each order and notified to the BUYER in the Order Confirmation. No fixed shipping tariff is published on the Site.
8.2. Products sold from stock are handed over to the carrier within the period stated in the Order Confirmation once payment has been credited to the SELLER's accounts. The production and dispatch periods for custom-manufactured Products are stated in the quotation sent to the BUYER and in the Order Confirmation.
8.3. In consumer sales the delivery period may not in any event exceed thirty days from conclusion of the Agreement. If the SELLER fails to perform within that period, the BUYER may terminate the Agreement; upon termination all payments collected are refunded within fourteen days.
8.4. Where the Product is to be delivered to a person other than the BUYER, the SELLER is not liable if that person refuses to accept delivery.
8.5. The BUYER shall inspect the Product upon delivery. Consignments whose packaging is crushed, torn, wet or otherwise damaged should not be accepted, or a damage report should be drawn up by the carrier's representative. Claims for transport damage may not be assessable for consignments accepted without such a report.
8.6. Detailed information on delivery is set out on the Delivery Terms page published on the Site, which forms an integral part of this Article.
9. Right of Withdrawal
9.1. A BUYER acting as a consumer may withdraw from the Agreement within fourteen days from the date on which the Product is delivered to it or to the person shown at its address, without giving any reason and without paying any penalty. Where delivery is made in several parts, the period begins on the day the last part is received.
9.2. It is sufficient that notice of withdrawal is sent before the expiry of the period by electronic mail to [email protected] or in writing to Yenibosna Merkez Mah. Yalçın Koreş Cad. Kor Sok. No:9, Bahçelievler / İstanbul / Türkiye. The notice shall clearly state the BUYER's name, the order date, the order number and the intention to withdraw. The burden of proving that the right of withdrawal was exercised within the period lies with the BUYER.
9.3. The SELLER shall refund all payments collected, including delivery costs, within fourteen days from the date on which the notice of withdrawal reaches it. The refund is made in a single instalment, in a manner consistent with the payment instrument used by the BUYER when purchasing the Product, and without any cost to the BUYER. The time taken for refunds to appear on a credit card account depends on the relevant bank.
9.4. The BUYER shall return the Product to the SELLER within fourteen days from the date on which it sent the notice of withdrawal. The Product shall be sent together with its invoice and any standard accessories, in a condition that does not prevent its resale and that preserves its commercial quality. Use of the original packaging is required; where the original packaging is unavailable, the Product shall be packed so that it is not damaged in transit.
9.5. The costs of returning the Product are borne by the SELLER. The Product is sent with the carrier notified to the BUYER by the SELLER upon receipt of the withdrawal notice, without any charge to the BUYER. If the carrier notified by the SELLER has no branch at the BUYER's location, the SELLER shall arrange for the Product to be returned without additional cost to the BUYER.
9.6. The BUYER is not liable for changes or deterioration occurring where, during the withdrawal period, the Product has been used in accordance with its ordinary operation, technical characteristics and instructions for use. Where use beyond that scope causes the Product to lose value or to cease to be resaleable, the SELLER's right to compensation is reserved.
9.7. Detailed information on the right of withdrawal and the return process is set out on the Cancellation and Refund Policy page published on the Site.
10. Products and Cases Where the Right of Withdrawal Does Not Apply
10.1. There is no right of withdrawal in respect of contracts for goods prepared in line with the BUYER's requests or personal needs. Within the SELLER's product range this covers in particular:
- custom-manufactured profiles and composite structures produced to the technical specification, drawing or dimensions supplied by the BUYER,
- plates and frame parts cut, drilled, milled or otherwise machined to the BUYER's design,
- all Products manufactured, dimensioned or surface-treated specifically for the BUYER upon quotation.
10.2. For standard plates sold from stock, Products that have been cut, drilled, bonded, painted or otherwise machined after delivery lose their resaleable quality and cannot be returned under the right of withdrawal.
10.3. Under the Regulation, the right of withdrawal likewise cannot be exercised in the following cases:
- goods whose price varies with fluctuations in financial markets and is outside the SELLER's control,
- goods liable to perish or to expire,
- goods whose protective elements such as packaging, tape, seal or package have been opened after delivery and whose return is not suitable for reasons of health or hygiene,
- goods which, by their nature, become inseparably mixed with other products after delivery,
- books, digital content and computer consumables whose protective elements have been opened,
- periodicals other than those supplied under a subscription contract,
- accommodation, transport of goods, car rental, catering and leisure or entertainment services to be provided on a specific date or period,
- services performed instantaneously in electronic form and intangible goods delivered instantaneously to the BUYER,
- services whose performance has begun with the BUYER's consent before the withdrawal period expires,
- vehicles subject to compulsory registration and unmanned aerial vehicles subject to compulsory registration,
- goods sold by public auction in the form of a live auction,
- goods installed or assembled by the SELLER.
10.4. The cases in which there is no right of withdrawal are notified to the BUYER through the Pre-Information Form before the order is placed, and the BUYER acknowledges receipt of that information.
11. Default
11.1. Where the BUYER defaults on payments made by credit card, the BUYER is liable for the interest and other obligations claimed by the bank under the credit card agreement between the cardholder and the relevant bank, and the bank may take legal action.
11.2. In the case of payment by bank transfer, if the BUYER fails to pay within the period stated in the Order Confirmation, the SELLER reserves the right to cancel the order and to claim any loss incurred.
11.3. Where the SELLER fails to perform its obligation, the BUYER may exercise its statutory remedies under the Law and the Turkish Code of Obligations.
12. Protection of Personal Data
12.1. The SELLER processes personal data obtained under this Agreement in accordance with Law No. 6698 on the Protection of Personal Data, for the purposes of concluding and performing the agreement and of complying with legal obligations.
12.2. The categories of data processed, the purposes and legal bases of processing, the recipients of transfers, the retention periods and the rights of the data subject are explained in detail in the Privacy Policy and KVKK Disclosure Notice published on the Site.
12.3. Card details are not seen, recorded or stored by the SELLER; payment transactions are carried out through the infrastructure of a licensed payment institution.
13. Dispute Resolution
13.1. A BUYER acting as a consumer may, for disputes arising from this Agreement and within the monetary limits announced annually by the Ministry of Trade, apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at the place of purchase or of its residence. For 2026 that monetary limit is TRY 186,000.
13.2. Where the value of the dispute exceeds that limit, the competent forum is the Consumer Courts (Tüketici Mahkemeleri). Pursuant to Article 73/A of Law No. 6502, recourse to a mediator before filing an action is a procedural precondition for disputes heard before the consumer courts. The original of the final minutes recording that the mediation ended without agreement, or a copy certified by the mediator, shall be attached to the statement of claim.
13.3. The monetary limit is updated each year by the revaluation rate determined under the Tax Procedure Law; the limit in force at the time of the application applies.
13.4. For disputes arising from sales in which the BUYER does not act as a consumer but for commercial or professional purposes, the Courts and Enforcement Offices of Istanbul (Bakırköy) have jurisdiction.
13.5. This Agreement is governed by Turkish law.
14. Language, Entry into Force and Acceptance
14.1. This Agreement has been drawn up in Turkish. Translations into other languages are provided for information only; the Turkish text prevails in interpretation and application.
14.2. This Agreement consists of fourteen articles and is concluded between the Parties and enters into force upon payment by the BUYER of the amount stated in the Order Confirmation.
14.3. The BUYER declares that it has read, understood and accepted electronically all provisions of this Agreement. The Agreement and the Pre-Information Form are sent to the BUYER on a durable medium and are kept permanently accessible on the Site.
14.4. The invalidity of any provision of this Agreement does not affect the validity of the remaining provisions.
14.5. Matters not regulated in this Agreement are governed by Law No. 6502, the Regulation on Distance Contracts and other applicable legislation.